Terms & Conditions of Service

DAB Floor Care Limited
Effective: April 2025

1. Interpretation

In these Terms & Conditions:

• “We,” “us,” “our,” and “the company” refer to DAB Floor Care Limited, registered in England and Wales (Company Number: 16214729).
• “You,” “your,” and “the client” refer to the person or organisation requesting or confirming services from DAB Floor Care Limited.

2. Who We Are

DAB Floor Care Limited is a specialist floor cleaning and restoration business operating throughout West Yorkshire, East Lancashire, and Greater Manchester. Our services include wood floor sanding and finishing, stone and hard floor cleaning, carpet and rug cleaning, and commercial floor care.

3. Services Covered by These Terms

• Wood floor sanding, refinishing, and sealing
• Stone and tiled floor cleaning (including grout and sealing)
• Carpet cleaning (truckmount, low-moisture, or portable extraction)
• Rug cleaning (off-site via collection/drop-off or in-house)
• Commercial and domestic floor care services

4. Access & Client Responsibilities

• Clear, safe access to the work area must be provided on the scheduled day
• Water and electricity must be available on-site
• The client is responsible for moving furniture unless otherwise agreed
• We are not liable for damage to items not removed or covered by the client
• All personal belongings, valuables, and freshly painted or decorated surfaces should be protected in advance

5. Wood Floor Sanding & Finishing

• Work may take place in occupied or unoccupied premises over multiple days
• Clients select finishes from a demonstration area based on lighting and wood condition. Variations may occur
• We use a dust extraction system and make all reasonable efforts to contain dust
• We are not liable for dust-related marks on paintwork, skirtings, or adjacent areas
• We are not responsible for damage caused by early access, furniture replacement, or improper aftercare

6. Hard Floor / Stone Cleaning

• Results may vary depending on the age, condition, grout, and previous sealants
• We highly recommend sealing all porous and natural stone surfaces after cleaning
• No liability is accepted for pre-existing stains, discolouration, or etch marks
• Grout colour changes or erosion are not covered under warranty

7. Carpet Cleaning

• We choose the best cleaning method for the carpet type and soiling level
• We do not guarantee complete stain or odour removal, especially for pet accidents, ink, or dyes
• Stain, odour, and protector treatments are additional unless otherwise stated in the estimate
• We are not responsible for shrinkage, pile distortion, or installation issues

8. Rug Cleaning

• Cleaning may be done in-house or by a trusted third-party specialist
• We do not accept liability for pre-existing wear, colour migration, or damage highlighted during cleaning
• Rugs are returned clean, dry, and ready for use, but we do not guarantee a “like new” result

9. Payments & Deposits

• Quotes are valid for 30 days unless otherwise stated
• Payment is due upon completion unless otherwise agreed in writing
• For high-value bookings, a deposit may be required
• Deposits are deducted from the final invoice
• Deposits are generally non-refundable unless required by law
• Payments can be made via bank transfer, cash, or card (processed securely via Stripe)

10. Cancellations

• We require a minimum of 24 hours’ notice to cancel or reschedule
• Late cancellations may incur a 20% fee or loss of deposit
• We reserve the right to cancel or reschedule due to safety, access issues, or unforeseen circumstances

11. Liability

• We hold full public liability insurance
• We are not liable for issues due to pre-existing floor damage, incompatible prior treatments, or customer misuse
• We are not responsible for results affected by age-related wear or poor previous installation
• Any known risks will be discussed before work begins

12. Data & Privacy

We collect personal data solely for providing quotations, delivering services, and issuing invoices. Data is stored securely via ServiceM8 and payment data is processed by Stripe.

We do not use personal data for marketing or share it with third parties.

See our Privacy Policy and Cookie Policy for more details.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the English courts.

14. Contact

DAB Floor Care Limited
Company Number: 16214729
Email: Dave@dabcleaning.co.uk
Phone: 01422 530088
Website: www.dabcleaning.co.uk