DAB Floor Care Limited – Terms & Conditions of Service

1. Interpretation

These Terms & Conditions (“Terms”) govern any agreement for the supply of services by DAB Floor Care Limited (“we, us, our”) to any person or organisation (“you, your, the client”). In these Terms:

Services means floor restoration and cleaning services, including wood floor sanding and finishing, stone and tiled floor cleaning, carpet and rug cleaning and related services listed in section 3.
Premises means the location where the services are to be carried out.
Contract means the binding agreement created when you accept our written quotation or otherwise confirm that you wish us to carry out services. Placing an order verbally, online or by email constitutes acceptance of these Terms. These Terms prevail over any other terms unless we agree otherwise in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.

2. Who We Are

DAB Floor Care Limited (Company No. 16214729) is a specialist floor cleaning and restoration business primarily serving West Yorkshire, Lancashire, Greater Manchester and nearby areas. We offer wood floor sanding and finishing, stone and tiled floor cleaning, carpet cleaning, rug cleaning and commercial floor cleaning.

3. Services Covered

We provide the following services:

Wood floor sanding, refinishing and sealing.
Stone and tiled floor cleaning, including grout cleaning and sealing.
Carpet cleaning using low‑moisture or portable extraction methods.
Rug cleaning, either in our workshop or at a trusted third party, via collection and return.
Commercial and domestic floor cleaning services.

If any additional services are required, they must be agreed in writing and may be subject to extra charges .

4. Quotations & Estimates

4.1 Providing Estimates

Estimates are based on the information provided at the time of our survey, over the telephone or other electronic methods. Square‑metre rates and national average room sizes may be used for telephone quotations. All quotes will be confirmed in writing after a site visit where possible .

4.2 Validity and Variation

Quotations are valid for 30 days unless otherwise stated. We may amend the quotation if your requirements change or if additional services are requested. Variations between the actual size of the area and the size quoted may lead to a price adjustment.

4.3 Minimum Charges and Additional Costs

Minimum call‑out charges may apply. Additional charges may be levied for congestion or parking fees, skip hire, waste disposal or collection/return of keys where necessary. Where waste removal (e.g., sawdust, old floor coverings) is required, we will quote separately. Pricing excludes debris removal resulting from other trades or building work.

5. Access & Client Responsibilities

5.1 Preparing the Premises

You must ensure clear, safe access to the work area and provide running water and electricity on the scheduled day. All furniture, personal belongings and valuables should be removed or protected prior to our arrival; we are not liable for damage to items left in the work area, or in adjoining rooms or access routes.

Unless otherwise agreed, large or heavy furniture (such as beds, bookcases and cabinets) will remain in place and no work will be carried out beneath such items. We may, at our discretion, move small items of furniture where safe to do so. Items that require more than one person to move will not be moved.

For wood floor sanding and finishing, the work area must be completely empty of furniture and portable items unless expressly agreed otherwise. Restoring hardwood floors requires sanding, sealing and finishing the entire surface, which demands unobstructed access to the floor. An empty room allows consistent sanding and refinishing, reduces the risk of damage to furniture and ensures a high‑quality result. We can assist with moving furniture for an additional charge if arranged in advance. Heavy or built‑in items that cannot be moved will remain in place and any area beneath them will not be sanded or finished.

5.2 Health & Safety

In accordance with health and safety legislation, waste water will be disposed of via suitable sewerage systems. You should notify us of any potential hazards (e.g., delicate fittings, loose wiring, unstable flooring or suspect plumbing) before work begins. Failure to disclose risks may void our liability.

Waste‑water disposal: We discharge waste water from carpet, stone or tile cleaning machines only into foul‑water drains connected to the public sewer, such as toilets or designated cleaning sinks. You must make a suitable foul drain or toilet available for this purpose. If no suitable foul drain is available, you must arrange an alternative disposal method or notify us at the time of booking; additional charges may apply.

Wood sanding waste: Wood sanding produces large amounts of dust and debris. This waste is classed as controlled waste and is dry, flammable and potentially hazardous; improper storage or disposal can pose a fire risk. We will collect sanding dust in sealed bags but do not ordinarily remove it from your premises. You are responsible for arranging the safe and lawful disposal of wood dust through your local waste authority or a licensed waste carrier. For safety reasons, we will not leave full dust‑collection bags inside your property overnight; at the end of each day we will either remove them from site (subject to a disposal fee) or place them in a safe area agreed with you. By agreeing to our services, you acknowledge these responsibilities and indemnify us against any loss arising from improper disposal.

Stain rags and flammable materials: Rags and applicators used with oil‑based stains, varnishes and solvents can self‑heat and spontaneously combust if they are left in a confined space. To mitigate this risk, we will handle and store such materials in accordance with manufacturer and fire‑safety guidelines – typically by laying them out flat to dry or submerging them in water before disposal. We will not leave solvent‑soaked rags or flammable waste on your premises and ask that you do not dispose of these items in domestic bins.

Ventilation and air quality: Sanding and finishing generate fine dust and some stains have strong chemical fumes. Adequate ventilation protects health, improves air quality, assists drying and disperses flammable vapours. You must ensure that windows and doors can be opened to provide cross‑ventilation and keep other rooms sealed off where practical. We recommend that vulnerable occupants, children and pets stay away from the work area and that you take regular breaks outside if you remain on site. Failure to provide adequate ventilation may delay completion and we accept no liability for respiratory discomfort or odour persistence arising from inadequate ventilation.

Wet floors and slip hazards: Recently cleaned or finished surfaces may remain damp or tacky for several hours. To avoid slips and trips, leave smooth floors to dry completely or restrict access until they are dry. We will advise you when it is safe to walk on or replace furniture; entering the area prematurely is at your own risk and may damage the finish.

Dust control, equipment safety and residual dust: Cutting or sanding wood with power tools creates significant levels of wood dust, which can cause respiratory illness and is a recognised occupational hazard. We use professional sanding equipment fitted with on‑tool extraction and H‑ or M‑class dust extractors to minimise airborne dust. Our operators wear appropriate respiratory protective equipment (e.g. FFP3 masks) where necessary and regularly maintain the machines to ensure safe operation. Despite these precautions, some fine dust will escape; we cannot guarantee a completely dust‑free environment and fine dust may settle on adjacent surfaces and travel into other rooms. You must protect sensitive items and areas (e.g., electronics, soft furnishings, food preparation areas) by covering or removing them. Any additional cleaning beyond our work area is your responsibility. Wood dust can cause or aggravate respiratory conditions such as asthma; therefore, you should vacate the work area during sanding and ensure that vulnerable occupants do not enter until the area has been ventilated and cleaned.

Trip hazards, electrical safety and clear work area: Floor sanding and cleaning equipment requires power cables, extraction hoses and extension leads that can create trip hazards. You must not walk through or move cables and hoses while we are working. We will keep the work area as tidy as practicable and regularly remove clutter. We will inspect electrical cables and tools for damage before use to avoid electrical accidents, and we use portable appliance‑tested equipment fitted with residual current devices (RCDs). You must provide a safe and reliable 230 V power supply and notify us of any known electrical faults. Do not overload circuits by plugging in additional appliances while our equipment is operating. We may refuse to proceed if we consider the electricity supply or work area unsafe.

Fire safety and floor preparation: Wood dust is combustible and can smoulder unnoticed, especially if sparks occur from protruding nails or metal objects during sanding. Before sanding begins, we will check and, if necessary, hammer down any raised nail heads, screws or staples. We will also inspect the floor and may make minor adjustments; if extensive preparation is required we may charge for additional time. We will vacuum the floor before sanding and will regularly empty dust‑collection bags and monitor them for signs of overheating. We accept no liability for fire or damage resulting from hidden metal objects or grease and wax deposits on the floor.

Waste classification and duty of care: Under UK environmental regulations you must identify and classify the waste produced by your project before it is collected or disposed of. For each type of waste (including wood dust and used finishes) you must determine whether it is hazardous and complete any necessary waste transfer or consignment notes. The notes must describe the waste, assign the correct waste code and identify any hazardous properties. Only authorised waste carriers may transport controlled waste. We can provide information about the products we use, but it is your responsibility to ensure that your chosen waste contractor accepts the waste and that all paperwork is completed correctly. We will not be liable for penalties or costs arising from your failure to comply with the duty of care for waste.

5.3 Customer Presence & Supervision

A representative of the client with authority must be present at the start and completion of the work to inspect and approve the services. We recommend that you or your representative remain available for the duration of the service to answer queries and secure your property.

5.4 Valuables and Breakables

All fragile, valuable and irreplaceable items (e.g., cash, jewellery, art, antiques) must be removed or safely stored before work commences. We accept no liability for accidental damage to items that have not been removed from the work area.

6. Wood Floor Sanding & Finishing

6.1 Scope

Wood floor sanding and finishing may be carried out in occupied or unoccupied premises and may take place over multiple days. We use modern sanding equipment with dust extraction; however, some fine dust may remain. Clients should protect adjacent rooms, paintwork and furnishings accordingly.

6.2 Selection of Finishes

We will demonstrate sample finishes based on lighting and floor condition. Variations may occur due to natural wood grain, UV damage or previous treatments. Once finishing products have been applied, the drying process is critical. You must not walk on or replace furniture until the finish has properly cured; we accept no liability for damage caused by early access or improper after‑care.

6.3 Rubbish and Debris

Floorboard off‑cuts, old coverings and sawdust are not included in the service price. If you require us to remove rubbish, this will incur an additional charge.

6.4 Colour & Natural Variation

Wood flooring is a natural product and no two boards are identical. The natural features of wood – such as grain, knots, sapwood and density – vary between species and even within the same tree. These inherent differences, along with variations in how individual boards absorb stains, oils or lacquers, will produce a range of colours and tones. Stains, reactive finishes and pigments can further accentuate variation and may yield unique results that cannot be fully captured by samples or colour charts.

Age, sunlight and previous treatments also affect appearance. Timber and coatings darken or lighten over time; sanding or refinishing older floors can reveal previously hidden colour differences or stains that cannot be eliminated. Ultraviolet light exposure will alter the patina of wood and cause colours to change after installation. Sample boards or photographs should therefore be treated as indicative only, and we recommend that you view samples under your own lighting conditions.

While we use our experience to achieve a consistent finish, we cannot guarantee uniform colour or exact grain matching across an entire floor. By engaging us you acknowledge and accept that the finished appearance may differ from samples due to the natural characteristics of wood and the interaction of stains and finishes. We do not accept liability for minor colour variation, shade differences or pattern discrepancies inherent in the species or arising from previous coatings, and no claims for shade or texture variation will be honoured once the finishing process has commenced.

7. Hard Floor / Stone Cleaning

7.1 Results and Limitations

The outcome of hard floor cleaning depends on the type, age and condition of the floor, previous sealants and grout. We recommend sealing all porous stone surfaces after cleaning. We do not accept liability for pre‑existing stains, discolouration, etch marks, grout erosion, damage (such as spalling) or colour changes.

7.2 Post‑Cleaning Care

You should follow any after‑care instructions provided, including avoiding acids, bleach or abrasive cleaners on newly cleaned stone. Damage caused by failure to follow after‑care instructions is your responsibility.

8. Carpet Cleaning

8.1 Methods and Expectations

We select the appropriate cleaning method (typically low‑moisture or portable extraction) based on the carpet’s material and level of soiling. Complete removal of all stains or odours is not guaranteed, particularly with pet urine, dyes, inks or long‑term damage. Protective treatments (such as carpet protector or deodoriser) are available at additional cost.

8.2 Limitations and Liability

We are not liable for shrinkage, pile changes or issues caused by poor installation or the carpet’s condition. Carpets may react differently depending on fibre content, backing and fitting; we are not liable for shrinkage due to natural fibres being wet cleaned or poor fitting. We are also not responsible for existing stains, burns or odours that cannot be removed using industry‑standard techniques.

8.3 Customer Obligations

You must inform us of any pre‑existing damage, loose seams, frayed edges, weak backing, colour‑fastness issues or prior treatments to the carpet. Failure to do so may void our liability for any resulting damage or unsatisfactory cleaning.

9. Rug Cleaning

Rugs may be cleaned on site or taken to our workshop or a trusted specialist. Each rug will be assessed prior to cleaning, and pre‑existing wear, damage or instability will be noted. We cannot guarantee restoration to a “like new” appearance. Colour migration, backing separation, fringe weakness and age‑related deterioration are inherent risks for which we accept no liability.

10. Payments & Deposits

10.1 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the services. For high‑value bookings or extensive projects we may request a deposit to secure the appointment; this deposit will be deducted from the final invoice. Payment methods include bank transfer, debit or credit card (processed via Stripe) or cash.

10.2 Deposits and Fairness

Deposits are used to reserve your booking and cover costs we incur prior to carrying out the work. Under UK consumer law, deposits or advance payments that are described as non‑refundable must represent a genuine estimate of the loss we would suffer if you cancel. Businesses may only retain amounts sufficient to cover their actual losses; non‑refundable deposits should therefore be a small percentage of the total price. A term stating that all deposits are non‑refundable regardless of circumstances is likely to be unfair. Accordingly, our deposits are generally non‑refundable if you cancel within 24 hours of the scheduled service because we cannot reasonably fill the slot, but we will refund all or part of any deposit where we can re‑allocate the booking or where the law requires us to do so.

10.3 Late or Non‑payment

If payment is not received by the due date, any discount offered will be removed and we reserve the right to apply a late‑payment surcharge or interest at 8% per annum above the Bank of England base rate. We may also withhold future services until outstanding amounts are settled.

11. Cooling‑Off Period & Distance Contracts

If you booked the service online, by telephone or away from our premises, you may have a 14‑day cooling‑off period under the Consumer Contracts Regulations 2013 during which you can cancel for any reason and receive a refund. The cooling‑off period starts the day after you enter into the contract. If you request that the service begins during the cooling‑off period, we are entitled to retain an amount proportionate to the work already carried out. These statutory rights do not apply to contracts agreed at our premises.

12. Cancellations & Rescheduling

12.1 Client Cancellations

You must provide at least 24 hours’ notice to cancel or reschedule a booking. Failure to give adequate notice may result in a cancellation fee of up to 20% of the quoted value or forfeiture of any deposit. We reserve the right to charge for wasted travel or other costs if we arrive at the premises and cannot commence work due to lack of access or preparation. If you postpone the start date of the work with less than 48 hours’ notice, a fee may be charged to cover our costs.

12.2 Our Cancellations or Rescheduling

We may cancel or postpone appointments due to safety concerns, access issues or circumstances beyond our reasonable control (such as severe weather, illness, equipment failure or other force‑majeure events). In such cases we will offer to reschedule at the earliest opportunity. We are not liable for delays in commencement or completion caused by factors outside our control.

12.3 Refunds

Once the service has been carried out, refunds are not ordinarily given unless we have investigated a complaint and concluded that a refund is due. Any approved refunds will be processed after our complaint procedure has been completed.

13. Complaints & Service Guarantee

If you are dissatisfied with our service, you must inform us in writing within 24 hours of completion. We will investigate and, if appropriate, arrange to revisit and rectify the issue at our expense. You must allow us reasonable access to re‑clean or remedy any defects before seeking alternative solutions or compensation. Services will be deemed to have been carried out to your satisfaction if we do not receive a complaint within the stated time.

14. Liability & Limitations

14.1 Public Liability

We carry full public liability insurance. Our liability for loss or damage is limited to the value of the specific contract or, where applicable, to the extent covered by our insurance.

14.2 Exclusions

We are not liable for:

Pre‑existing conditions – damage arising from age, wear, manufacturer faults, rot, mildew, infestation, subfloor issues or defects that were present before our service, such as poor installation.
Shrinkage or distortion of carpets due to natural fibres being wet cleaned or poor installation.
Colour run or migration due to non‑colour‑fast dyes used by manufacturers.
Damage caused by undisclosed previous treatments or incompatible products.
Dust‑related marks or fine dust remaining after wood floor sanding despite using dust extraction.
Loss of profit or consequential losses arising from delays or rescheduling due to events beyond our control.
Accidental damage to fragile items left in the work area or valuables not removed.

Our total liability for accidental damage to property (excluding personal injury or fraud) may be limited to a reasonable sum (e.g., £50–£75) consistent with industry practice.

14.3 Force Majeure

We shall have no liability for any failure or delay in providing the services due to causes beyond our reasonable control, including but not limited to severe weather, fire, flood, pandemic, industrial action, government restrictions or equipment failure.

14.4 Third‑Party Rights

These Terms do not confer any benefit on any third party, and the Contracts (Rights of Third Parties) Act 1999 is excluded.

15. Data & Privacy

We collect and store basic personal information (such as your name, address, contact details and service notes) solely for the purpose of providing quotations, delivering services and issuing invoices. We use third‑party platforms such as ServiceM8 for bookings and Stripe for payment processing. Personal data is stored securely and is not sold or shared with third parties. For further details please see our Privacy Policy and Cookie Policy. We do not use your personal data for marketing purposes and we do not share or sell personal data to any third party, other than to provide you with a service you have requested.

We may, however, use your contact details to send you after‑care advice and information about similar services we offer in order to help you maintain your floors and benefit from related services. Any such communications will comply with UK data‑protection and electronic marketing laws. Under the Privacy and Electronic Communications Regulations we will only send electronic mail marketing if you have specifically consented or if you are an existing customer who bought or negotiated to buy a similar service and we provided a simple opportunity to opt‑out. We always include a clear unsubscribe option and, if you object to receiving direct marketing, we will cease using your information for that purpose immediately.

These Terms and any dispute arising in connection with them are governed by the laws of England and Wales. The courts of England have exclusive jurisdiction to settle any disputes.

17. Variations

We may update or amend these Terms from time to time. Any changes will apply to new contracts only and will be published on our website. You should check our Terms regularly and satisfy yourself that you understand them.

18. Contact

For enquiries, cancellations or complaints, please contact:

DAB Floor Care Limited

Email: Dave@dabcleaning.co.uk

Phone: 01422 530088

Website: https://dabcleaning.co.uk